Cloud Dialogflow

Natural language understanding platform for designing and integrating conversational interfaces into mobile apps, web applications, voice systems, and chatbots. Handles both text and audio input and can respond via text or synthesized speech.

Part of Google Cloud's conversational AI offering. Dialogflow ES suits small and simple agents, while Dialogflow CX targets large or complex flows with a visual flow builder and state-based design. Both integrate with Agent Assist to surface real-time suggestions for human contact-center agents.

Key capabilities:

• Intent and entity extraction with system and custom entity types
• Context management for multi-turn conversations
• Text and voice input, with speech synthesis and telephony connectors
• Visual flow designer for complex dialogs in CX
• Client libraries and REST API for integration with apps and backend systems

Engineers use Dialogflow to build virtual agents for customer self-service, IVR systems, and chatbots across web, mobile, and voice channels. Integrates with GCP services and common CCaaS platforms.